Deployment Agreement

Deployment (Travel) Agreement (DA)

Who does this agreement apply to?

This agreement applies to all team members, volunteers, donors and partners travelling on behalf of Jigsaw Charity.

Behaviour & Conduct

Whilst partaking in deployments, all volunteers represent Jigsaw Charity and therefore, good conduct is essential at all times. (Please refer to the Jigsaw Code of Conduct). 

Jigsaw Charity will not be held responsible or associated with any individual or group for their negative speech or actions.


  • Information regarding volunteers may be shared with Jigsaw Charity by regulatory bodies, government agencies, media outlets, or third-party organisations.
  • Any information received by Jigsaw Charity will remain strictly confidential and cannot be disclosed.
  • Information may also be reported to Jigsaw Charity via the Whistleblowing policy.
  • If the information received is a cause for concern, violates any of the charity’s policies or code of conduct, or deemed that information could adversely affect the reputation of the charity or presents a possible danger or threat to the safety of other volunteers, partners or beneficiaries, Jigsaw Charity reserves the right to immediately dissociate itself from any volunteer and terminate any agreements in place.
  • Deployments may be cancelled without notice and any costs incurred with the termination, will remain the sole liability of the volunteer.
  • Due to the sensitive nature of our beneficiaries, Jigsaw Charity reserves the right to suspend or terminate any deployments or agreements based on information received, even if the information cannot be validated at the time of reporting.
  • If you disagree with our decision, you can appeal to the Board of Trustees in writing at our head office.

Politics & Sectarianism

It should be understood that the religious and political situations of countries are very much different to the UK. Conversations which are considered politically correct within the UK, may not be so outside of the UK. Volunteers are requested to refrain from discussing issues related to sectarianism, local politics, or any other sensitive issues throughout the duration of travel.

Travel Planning

During the travel planning process, Jigsaw Charity will arrange the booking of accommodation on behalf of volunteers. To avoid any costly errors, Jigsaw Charity will provide the full flight itinerary for volunteers to book.

All accommodation costs are payable at the property in local currency by the individual unless stated otherwise.

Please carefully read and complete the following 6 sections:

1)  Do you have any unspent criminal convictions?

1b) If yes, please list your unspent convictions:

2)  Have you been stopped at a UK border under Schedule 7 of the Terrorism Act?

2b)  If yes, please explain the reason for your Schedule 7 stop:

3)  Have you ever been refused entry into any country?

3b)  If yes, please provide country name, date and reason:

4)  Please attach a copy of your passport:

5)  Please select the country you are visiting:

6) If travelling to Lebanon, attach your travel insurance certificate:

It is mandatory to upload a valid travel insurance certificate for any deployments to Lebanon and Syria, although we highly recommend it for any destination. Please upload your travel insurance certificate:

Although we cannot recommend any insurance companies, World Nomads specialise in volunteer insurance and may be able to provide you with a travel insurance quote, although we recommend that you compare quotes from multiple sources. It is your responsibility to ensure your travel insurance is valid, particularly when travelling to destinations against Home Office advice.

NOTE 1: Any individuals who have been convicted under the Terrorism Act or Sexual Offences Act will not be allowed to travel.  If any of your circumstances change in relation to questions 1, 2 or 3, it is your responsibility to inform the charity. 

NOTE 2: Any individual with unspent convictions will be referred to the board of Trustees for a decision if travel will be permitted.

Providing your emergency contact information

As you are travelling on behalf of Jigsaw, we require you to complete a short form (will be sent to you separately) for audit purposes and in the event of any emergency. Please note that this data will only be shared with the Team Leader that you are travelling with and will only be retained for the purpose it is required for.

Protection of children and vulnerable adults

  • Volunteers should note that Jigsaw Charity take child protection very seriously. Family visits should be done in a way where families are not put to any discomfort.
  • Volunteers must treat children of all ages with dignity, respect, recognising their right to privacy.
  • Volunteers must not exchange any contact details with any beneficiaries.
  • During field visits, volunteers are not encouraged to give cash/gifts to beneficiaries without authorisation from the deployment lead.
  • Volunteers under any circumstances must not be alone with children.
  • Volunteers must always interact with children and vulnerable adults in the presence of others.
  • Avoid inappropriate contact with children is to be avoided. Jigsaw Charity’s work should not negatively affect any family once we have left the field.

NOTE 3: Please ensure you have familiarised yourself with the Jigsaw Charity Safeguarding Policy.

Unforeseen Circumstances

In the event of unforeseen circumstances such as bad weather, political unrest, or any other situations outside of Jigsaw Charity’s control, deployments may be cancelled at short notice. Jigsaw Charity endeavour to avoid this where possible, our utmost priority is the safety of volunteers.

Personal Liability

Whilst you are on deployment, Jigsaw Charity accepts no responsibility for any injury or illness, loss of life including accidents, loss of belongings and valuables, including cash, security incidents including but not limited to kidnappings, political unrest or civil disturbances. Jigsaw Charity is not liable for any legal proceedings that may arise during or after your deployment, including but not limited to, injury, illness or loss of belongings. We strongly advise you to take out any appropriate insurance, and in the event of your insurance being invalidated, you will become personally liable. Although the Foreign & Commonwealth Office (FCO) can help, such as contacting family or visiting you in hospital, if you require hospitalisation or medical treatment abroad, they won't cover the cost.

The current situation in Lebanon and Syria, dictates that Travel insurance is a mandatory requirement – this needs to be carried out by the traveller prior to completing this agreement.

Character References & DBS checks

Jigsaw Charity reserves the right to request character references or DBS checks from volunteers prior to travelling.

Annex A (Field Guidelines)

The safety and security of the team, partners as well as the beneficiaries is of paramount importance to Jigsaw Charity. Therefore, it is imperative the below rules/guidelines are followed to the letter.

  • Please be punctual or you will be left behind. Jigsaw Charity are here to aid beneficiaries, so they should not be kept waiting.
  • You must be present at all briefings before leaving, or you will be left behind.
  • In the event of bad weather, protests or roadblocks, delays are inevitable, so please be patient.
  • Schedules are subject to change according to the security situation at the time.
  • Before commencing distribution, tasks will be assigned, but these could be changed at any point during any given distribution to avoid volunteer fatigue.
  • Please ensure that if any videos or photos are taken during the distribution, you have someone covering your tasks. This is to ensure the distribution is as productive as possible.
  • Distributions can only start and stop at the direction of the field co-ordinator. Please do not give any staff or volunteers instructions.
  • Working hard as a team ensures the distribution is delivered effectively and efficiently as possible. This will ensure that we do not keep beneficiaries waiting.
  • In the event of any altercations or fights, head straight to the Jigsaw Charity transport vehicles.
  • If you are instructed by the team leader or partner staff to head towards the transport vehicles, please do as you are instructed straight away, as there may be a danger to our safety at present.
  • In accordance with safeguarding measures, do not pick up/carry children.
  • Ask for permission before taking photos of beneficiaries.
  • Please be respectful of people’s dignity when taking photos or videos. If someone is not happy about being on camera, do not pursue.
  • You will inevitably be asked by beneficiaries from other areas for assistance of food/money. All aid is assigned specifically for the camps Jigsaw Charity are working in at that time. It is not possible to give someone from outside that aid - please refer them to one of the ground team.
  • Photography and videography of police and military personnel are strictly prohibited – doing so will result in your detention.
  • ID checks at checkpoints in restricted areas can take some time so please be patient.
  • If you see anything untoward occurring, relay this to the field co-ordinator immediately.
  • When conducting case studies, be mindful of dignity and avoid asking unnecessary questions.
  • Do not eat or drink anything without knowing what it is.
  • Do not engage in any activity (distribution of parcels or other items) without discussing with the team leader or field co-ordinator.
  • Smoking and Vaping are not permitted in any of the transport vehicles, within the camps, around other volunteers and beneficiaries. Please remember passive smoking is harmful too!
  • During Ramadan, those who are not fasting should avoid eating around those who are. The distribution days will be focussed around suhoor and iftar. Those who are not fasting should take snacks and drinks with them to avoid stopping throughout the journey.
  • It is your responsibility to ensure that your passport and photo pages are all intact and not damaged - we have had travellers that have been refused into countries.
  • Travellers with medical conditions work at their own risk.
  • Fundraising pages can be set up by Jigsaw at the request of travellers. The maintaining and updating of the page, is the responsibility of the traveller. Set up of pages is at the discretion of Jigsaw.

Please note that if these guidelines are not adhered to during the field trip, Jigsaw Charity reserves the right not let you continue for the remainder of the trip and may refuse you for travel on future deployments.

Volunteer Agreement Addendum (VAA)

Volunteers are an important and valued part of Jigsaw Charity. We hope that you enjoy volunteering with us and feel a full part of the team.

This VAA is not intended to be legally binding, unlike the DA. The VAA informs you what you can expect from the charity, and what we hope from you. We aim to be flexible, so please let us know if you would like to make any changes and we will do our best.

We, Jigsaw Charity, will do our best:

  • to introduce you to how the organisation works and your role in it and to provide any training you need;
  • to provide regular meetings with you so that you can tell us if you are happy with how our work is organised and get feedback from us;
  • to respect your skills, dignity, and individual wishes and to do our best to meet them;
  • to consult with you and keep you informed of possible changes;
  • to provide a safe environment;
  • to apply our complaints procedure if there is any problem.

I agree to do my best:

  • to work reliably to the best of my ability, and to give as much warning as possible whenever I cannot volunteer as expected;
  • to keep any information confidential, including but not limited to, donor and beneficiary identities, financial information, corporate policies, procedures and any other data made available to me;
  • to handle all personal data in accordance with data protection guidelines.
  • to follow Jigsaw Charity’s policies, procedures, and code of conduct.


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Signature Certificate
Document name: Deployment Agreement
lock iconUnique Document ID: a9a597e3f710db0154c4c611a55ad1fbbb1c2c88
Timestamp Audit
26 February 2022 8:26 pm BSTDeployment Agreement Uploaded by Ayaz Akram - ayaz@jigsaw.charity IP
26 February 2022 10:54 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 9:11 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 9:14 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 9:21 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 10:16 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 10:22 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 10:32 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 10:44 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Imran Majid - imran.majid@jigsaw.charity as a CC'd Recipient Ip:
27 February 2022 11:31 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Ayaz Akram - ayaz@jigsaw.charity as a CC'd Recipient Ip:
2 March 2022 8:56 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Ayaz Akram - ayaz@jigsaw.charity as a CC'd Recipient Ip:
2 March 2022 8:57 pm BSTAyaz Akram - ayaz@jigsaw.charity added by Ayaz Akram - ayaz@jigsaw.charity as a CC'd Recipient Ip: